FAQs

All of our products have a high grade rhodium plating done on them which lasts for two years under ideal conditions. Visit our Jewellery care page for more information on how you can care for your FIAN jewellery.

Everything that FIAN creates is handcrafted from hypoallergenic 925 silver jewelry and AAA graded zircons.

The size for every ring is mentioned in the description of the product. All our sizes are measured according to Indian Standards.
For more details on ring measurement you can visit our ring sizing chart

We understand that you may have forgotten to add a note at the time of placing the order. Please reach out to our support team on 9820736560 and we will do our best to help.

All prepaid orders are confirmed by default and for all COD orders, we will reach out to you for confirmation via text message and once you have confirmed, we will ship out the order.

We work with leading logistics partners in India to ensure that your order is delivered on time. Once your order is confirmed, it takes us 1-5 days to dispatch it depending on whether it is in stock or not. The product is delivered within 3-6 working days post dispatch.
We will also send you the tracking details of your order on your registered email id.

We sincerely apologize in case your order is delayed; please reach out to us through Whatsapp on 9820736560 with your registered phone/email. Send us your order number and we will escalate the issue with our delivery partner.

Please view our return policy.

Sorry to hear that you would like to cancel your order. You can reach out to us through mail or whatsapp and we will help you with the cancellation if your order has not been shipped yet. Just for feedback, please do let us know what caused you to cancel your order; this will help us improve in future.

If your order has not yet been dispatched; we would be able to change your delivery address. Just reach out to us on whatsapp or through mail and we will make the necessary changes. However if the order has already been dispatched it would not be possible for us to change the address.

We already airship most of our orders - so we do not require you to pay extra. Please just reach out to us and we will try our best to help!

We work with leading delivery partners and most of them should give you a call before delivering the order. However, this is not something that we can guarantee as there are third party delivery agents involved.

Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI. However this is not something we can guarantee as there are third party agencies involved.

Sorry to hear that your order was cancelled without your intention. For all COD orders that are missing critical information, we reach out to customers to get a confirmation/update so we can ship their order. In case we do not hear back for 7 days, we might cancel your order. But if you would still like to receive your order, please let us know and we will ship your order out again.

Sorry to hear that your coupon code is not working, coupon codes are case sensitive, so please make sure that there are no typos while you are entering the code. Please also check the expiry date of the coupon code.